Frequently Asked Questions (FAQs)
Orders & Shipping
How long does delivery take?
- UK Standard: 2-3 working days (Free over £50)
- UK Express: Next working day (£6.95)
- International: 3-10 working days (varies by country)
Track your order here.
Do you ship worldwide?
Yes! See our International Shipping page for country-specific rates.
Returns & Exchanges
What’s your returns policy?
- 14-day return window
- Items must be unworn with tags
- Start your return here
Can I exchange an item?
We recommend:
- Returning the original item
- Placing a new order
Use our Size Guide for reference.
Payments
What payment methods do you accept?
- All major credit/debit cards
- PayPal
- Apple Pay
- Klarna (UK only)
Is my payment secure?
We use 256-bit SSL encryption for all transactions.
Product Care
How should I wash my items?
Each garment has care instructions. See our Care Guide for detailed advice.
Account Help
How do I reset my password?
Use “Forgot Password” on our Login Page.
Can I change my order?
Contact us immediately via Customer Support if your order hasn’t shipped.
Quality Assurance
Are your products good quality?
We carefully select all items to ensure premium quality. All products are inspected before shipping.
Need More Help?
Visit our Help Center for additional support.